Versun is committed to providing our customers with quality products and the best shopping experience. While we hope you are completely satisfied with your purchase, we do not offer returns or exchanges under normal circumstances. Conditional exchange or refund is available only when the product has a verified quality, delivery, or product-related issue. Any eligible claim must be reported within 24 hours of delivery.

ELIGIBILITY CRITERIA FOR EXCHANGE OR RETURN

You may request an exchange or refund if:

1. The item arrives defective or damaged.
2. An incorrect product has been delivered.
3. The received product is incomplete or missing any part.
4. An incorrect size has been provided by Versun.

Important: Customers must carefully inspect the product in the presence of the delivery person and report any issue immediately. Claims made after the delivery person has left may not be accepted. If the claim meets our eligibility criteria, Versun will replace the product, subject to stock availability. If the exact product is unavailable, we may offer an exchange for another product within the same price range. If neither option is suitable, an eligible refund will be processed within 3–5 business days.

NON-ELIGIBILITY CRITERIA FOR EXCHANGE OR RETURN

Exchange or return will not be accepted in the following cases:

1. Products purchased with a special or promotional discount offered as a favour.
2. Unstitched products that have already been stitched or altered.
3. Products that have been washed, dried, used, damaged, stained, or altered in any way.
4. Products damaged or shrunk due to washing, drying, ironing, or improper care.
5. Colour bleeding, print damage, or colour fading caused by washing or improper care.
6. Products purchased from our Sale or Discount sections.
7. Products that are worn, washed, used, altered, or do not have their original tags attached.
8. Products returned without the original receipt/invoice may be refused.

REFUND POLICY

If your product arrives defective, damaged, incorrect, or incomplete, please inspect it in the presence of the delivery person and report the issue immediately. After verification, Versun will first attempt to replace the product, subject to availability. If the exact product is unavailable, an exchange for another product within the same price range may be offered. If an eligible customer does not accept the available replacement or exchange option, a refund may be processed within 3–5 business days.

Please note: Refunds are applicable only to verified cases that meet the eligibility criteria mentioned above.